Choose your airports
Enter your departure and final destination. Select the matching airports from the suggestions.
Flight problems
Flight delayed or cancelled?
Check whether AirHelp can assist with your disrupted flight. Start with your departure and final destination.
01 / AIRHELP
Check your eligibility
Delays, cancellations and denied boarding can have different outcomes. Eligibility depends on your route and the circumstances; compensation is not guaranteed.
Keep your booking reference, flight details and messages from the airline handy. Enter personal information only on AirHelp’s own website.
How it works ↓START WITH YOUR ROUTEAirHelp ↗
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A CLEAR NEXT STEP
From disruption to a plan.
Continue with AirHelp
The button opens AirHelp. Add your flight details there so they can assess your situation.
Review before you agree
Read the outcome, fees and terms. Decide whether you want AirHelp to handle your claim.
FEES & YOUR CHOICE
Before you continue
The eligibility check is free. If you ask AirHelp to pursue a claim, fees may be deducted from successful compensation, including an additional fee where legal action is necessary. Read the current terms and fees before agreeing. You can also contact the airline directly.
FLIGHT HELP GUIDES
Know your options before you claim.
Across the Caribbean · Flight help
Flight delayed? Your next steps at the airport
Keep your options open, ask for help and save the details that matter.
Read the guide
Across the Caribbean · Flight help
Flight cancelled: refund or another flight?
Decide whether you still want to travel before accepting an offer.
Read the guide
Across the Caribbean · Flight help
Caribbean flights: which passenger rights apply?
Start with the route and operating airline, not your passport.
Read the guide
Across the Caribbean · Flight help
Missed connection: one booking or separate tickets?
The way your flights were booked changes the next conversation.
Read the guide
Across the Caribbean · Flight help
Claim yourself or use AirHelp?
Compare the work involved, the fees and what you keep.
Read the guide